Returns & Refunds

Welcome to Reinterior (“we”, “us”, or “our”).

Our Returns and Refunds options are outlined below. Full terms are available on our Terms and Conditions page.

1. All sales are final for items viewed and purchased in person offline by the customer or their representative, No returns, refunds, or replacements will be offered.

Only items purchased online may be eligible for return and refund.

2. If arranging your own courier or collecting in person, we are not responsible for the condition of items after they leave our premises.

3. If you wish to return an item, please notify us within 14 days of receiving it, stating your reason. You then have an additional 14 days from the date of notification to return the item.

b. the item does not fit into the buyer's home despite the item dimensions given in the listing being accurate.

c. buyer cancels the order whilst the item is in transit.

d. the colour-shade of the item is not to the buyer's liking (please note that we generally do not guarantee the accuracy of the colour shade of any of our items).

5. Please ensure the item is securely packaged to prevent damage during transit.
Retain your proof of return, as it may be required to process your refund.

Refunds are only issued if the returned item is received in the same condition as when it was originally delivered to the buyer.

6. We are responsible for arranging the return and covering both the original delivery fee and the return shipping cost if:

a. the item arrives damaged in transit.

b. the item differs significantly from its description - please keep in mind that our photos are part of the description and help show the item's true condition.

Refunds will be credited to your original method of payment.

Your statutory rights are not affected by our returns policy.